IT Helpdesk Team Leader

About Sollers Consulting:

Sollers Consulting is more than a consultancy and software integrator. As a company founded in 2000, our mission has been to transform the financial & insurance industries by helping them adapt to new technologies.

The power of collaboration and the limitless potential of Sollers people are at the root of our success. We strive to be the best at what we do, both in the eyes of our team and our customers. We put people at the heart of every project.

Join us and make Sollers be driven by… you!

About IT Administration at Sollers:

Our Admin IT team is made up of three areas:

• Workstation, responsible for supporting laptops, mobile devices, access to different applications/aliases, collaboration areas, and daily tech needs.
• IT Infrastructure, handling servers, backups, and internal systems.
• Network, Security & Availability, taking care of security, monitoring, and automation tools.

Together, IT Admin keep the company running smoothly, support Sollers’ work, and constantly improve the tools and environments everyone relies on.

About the role. You will:

• Lead the support and improvement of workstations and end-user environments company-wide.
• Plan and execute workstation service roadmaps (e.g. OS upgrades, hardware refresh, automation).
• Manage the full User Identity Lifecycle (joiner, mover, leaver) in collaboration with HR, IT Security and Business stakeholders.
• Proactively identify, assess, and mitigate risks related to end-user platforms.
• Drive automation initiatives and process improvements in workstation management.
• Analyze and respond to user needs, ensuring high performance and usability of workstation setups.
• Troubleshoot issues related to network, workstation configurations and peripheral devices.
• Work with other Stream Leaders and stakeholders to deliver consistent and effective support.
• Lead and develop a team of specialists supporting workstations in a dynamic environment.

About the requirements. You need:

• Have at least 2–3 years of experience in leading a team, ideally in IT Administration, infrastructure or helpdesk environment.
• Demonstrate strong technical knowledge related to workstation support, automation, and system management.
• Manage priorities and make decisions under pressure while keeping the team on track.
• Have practical experience with license management tools and policies.
• Show experience in managing risk and adapting to changing business needs.
• Be familiar with process automation tools and scripting (e.g., PowerShell, SCCM, Intune).
• Have experience with Microsoft 365 and most of the services included (e.g. SharePoint, Exchange Online).
• Understand systems like Windows, Windows Server, Active Directory, GPO, and Azure AD.
• Possess basic Linux and infrastructure knowledge.
• Be fluent in Polish and English (at least B2+ level).
• Have strong troubleshooting skills, especially in network and desktop-related issues.
• Communicate effectively across technical and non-technical audiences.
• Support your team, resolve conflicts when needed, and look for ways to improve.

About our promises. We can offer:

• Flexible working hours and a hybrid home office model as work-life balance is crucial at Sollers.
• A chance to be promoted twice a year and a clearly defined career path with salary forecast.
• Opportunities for growth with a training budget that you can use for courses and conferences. We also provide access to an online training platform and co-fund language classes.
• An internal coach to guide you through the onboarding, further training and career opportunities, plus a budget to be used for your lunches together.
• A chance to #domore for the planet and the community as part of Sollers Change Makers – our volunteering program.
• Lots of teambuilding activities, trips, hobby groups and cultural events to create a company powered by teamwork.
• Probably all the benefits you can think of!