Fraud Operations Investigator

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

YOU WILL

• Conduct investigations on fraud cases, identifying patterns and trends that require escalation.
• Handle complex cases, identify procedural gaps, and collaborate cross-functionally to address them and update procedures.
• Complete ad hoc tasks and small projects in collaboration with teams such as Analytics, QA, Training, Knowledge Management, Compliance, and Legal.
• Support vendor teams with escalations.

YOU NEED

• Excellent communication skills.
• Experience in overseeing projects.
• Experience working cross-functionally.
• Solid understanding of financial fraud and investigations (e.g., identity theft, account takeover, social engineering), including investigative techniques, red flags, and relevant tools and systems.
• Basic knowledge of Reg E and Reg Z regulations.
• SQL knowledge is a plus, but not required.

Benefits

Work flexibility
We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.

Basic benefits package
We care about the health and well-being of our employees - we provide private medical care, a MultiSport card, and life insurance.

Development on your terms
We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.

Integration and shared experiences
We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.