Band
Level 3
Job Description Summary
#LI-HybridLocation: Warsaw, Poland
Relocation Support: This role is based in Warsaw, Poland. Novartis is unable to offer relocation support: please only apply if accessible.
Step into a role where your coordination skills and system expertise directly support the success of our field force teams.
As a Field Force Platform Coordinator, you’ll be the go-to expert for three key platforms—FUSE, GEMS, and Veeva—ensuring smooth operations, accurate documentation, and seamless collaboration across commercial and medical functions. If you’re passionate about enabling teams through smart systems and meaningful support, this is your opportunity to make a real impact at Novartis.
Job Description
Key Responsibilities:
- Act as system superuser for FUSE, providing guidance and support to commercial teams
- Upload and manage marketing and sales materials in the MLR approval system
- Link references to claims and ensure metadata accuracy in submitted content
- Guide requesters through MAP/PSDS processes and manage related documentation
- Support CRM (Veeva) users with daily operations and issue resolution
- Oversee stakeholder data input across enterprise systems like Power Apps and SharePoint
- Monitor KPIs to align system performance with strategic goals
Essential Requirements:
- Master’s degree in a relevant field
- Experience in managing document workflows and approval processes
- Working knowledge of FUSE, GEMS, DocuSign, ESOPS, and Veeva systems
- Strong attention to detail and ability to manage metadata and references
- Communicative level of English, both written and spoken
- Ability to collaborate across functions and support multiple stakeholders
Desirable Requirements:
- Experience supporting field-based teams in a pharmaceutical or healthcare environment
- Familiarity with SharePoint and Power Apps for data coordination and reporting
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Skills Desired
Adaptability, Business Dashboards, Commercial Excellence, Cooling Systems, Crm (Customer Relationship Management), Curiosity, Customer Retention, Customer Service, Efficiency, Microsoft Excel, Resource Allocation, Sales, Salesforce Crm, Security Policies, Team Player