Job Description
2nd line Facility Service Center Agent – PL & IRL
Looking for new opportunities in your career? Wherever you’re heading, let’s go there together.
Our ambition is to be an exceptional place to work. We will put our very best effort into your personal and professional development – because when you grow, we grow. Our dream is to be the world’s preferred destination for convenience and fuel. Whatever your goal is, let’s make each other’s dreams come true. Come grow with us.
Circle K Business Center Poland is looking for a new team player, who would like to join our team as:
Facility Service Center Agent with Danish Language skills
Circle K is currently looking for 2nd line Facility Service Center Agent. Person who will take role of Facility Service Center Agent will take a coordination role between CK stores, IT first line and Vendors for Facility assets. The Agent will be responsible for helping in dispatching WO to the right external Suppliers/Service providers, answering all Vendor's questions and cost control. The Service Center Agent will work closely with the Specialist Facility Service Center and the local maintenance Engineers in Denmark. The person who will take this position shall be open-minded, enthusiastic self-taught and ready to provide technical support to our sites.
Your responsibilities:
Technical support for assets and equipment located in CK stores
Further troubleshooting and advice to the reported technical/functional issues (including Nuvolo issues) transferred from 1st line support
Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA for created WO)
Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
Costs approvals and contacts with Finance Teams and Vendors to solved payments related problems
Qualifications:
Fluent Danish language skills
Very good English and other foreign language is an advantage
Quick learner, ambitious and well organized/structured
University degree or equivalent working experience (technical university degree preferred)
Higher education in mechanic, electric or similar (technical university degree preferred)
Experience in technical support as advantage
Ability to understand customer demands and come up with solutions to their problems
High service orientation
Good teamwork skills
What do we offer:
Contract of employment
Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6
Friendly work atmosphere
Integration events
Trainings
Possibility to develop skill in a wide international environment
Feels like this is about you?
Let us know that you are interested by applying! We will contact you and maybe soon you will be here at our office, drinking great coffee and talking with us about possible job opportunities in Circle K Business Center.
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YOU SUPPORT OUR STORES, WE SUPPORT YOUR DEVELOPMENT
To provide world class service to our customers, our colleagues in our stores need world class support. This is the task of our many support offices. Here you´ll become part of our talented team of specialists in Facility, Logistics, Accounting, Customer Service, IT, HR and Marketing.
To meet the future, we collaborate across teams and our worldwide markets. Our most important assets are our people and we put a lot of trust in you. In return for your commitment, energy and ambition we offer you security and responsible freedom in carrying out what you do best in your job.