Core is a Microsoft Cloud Managed Service Partner, specialising in Microsoft 365 technology for people and businesses who want to realise modern workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise our clients’ Microsoft investments.
Job Description
The EUC Engineer will be responsible for delivering high-quality technical end-user device solutions to Core’s Managed Services customers. Reporting to the EUC Manager, this role provides strong expertise in End User Computing (EUC) within the technical team. The primary focus is to onboard and support cloud and hybrid deployments for Core’s managed service customers using Microsoft Modern Workplace technologies, particularly via Endpoint Manager (Intune, SCCM, and Autopilot).
The role emphasizes delivering long-term, scalable solutions rather than temporary workarounds, with thorough documentation and well-maintained processes forming a key part of responsibilities. The EUC Engineer also serves as a vital link between support engineers and senior technical architects.
- Strong technical experience in the cloud services sector.
- Excellent communication skills.
- Demonstrated ability to collaborate and analyse in order to improve end-user technology environments.
- Expertise in Microsoft technologies, including Windows 10 and 11, Endpoint Manager (Intune, ConfigMgr, Autopilot), Microsoft Azure/Azure AD, and Microsoft 365.
- Experience with device management for Apple (iOS/macOS) and Android.
- Deep understanding of Windows desktop client management.
- Familiarity with Microsoft security products (a plus).
- Proficiency in PowerShell scripting and automation.
- Basic understanding of networking technologies and principles.
- Ability to multitask and perform well under pressure.
- Strong time management and problem-solving skills.
- At least 3 years’ experience in a 3rd line or equivalent technical support role.
- Experience in Incident, Problem, and Change Management in a complex environment.
- Microsoft certifications or willingness to obtain: MS-102, MD-102, AZ-104, SC-900, AZ-140.
Desirable
- ITIL v3 or v4.
- Experience with AVD and Windows 365 technologies.
- Previous experience supporting multiple customers in an international environment.
Competencies and Behaviours
- Positive and can-do attitude.
- An ability to take a methodical approach to technical service issues.
- Ability to work collaboratively with others.
- Ability to work under pressure to ensure solutions are delivered in a timely manner.
- Ability to follow processes and procedures.
We offer:
- Work from home contract.
- Appropriate, modern technology to support the fulfilment of your role.
- Significant focus on Learning + Development.
- Two paid leave days per year to volunteer for causes that resonate with Core's values, such as charitable efforts, environmental initiatives, and supporting the next generation in tech.
- English classes with native speakers.
- Multisport card.
- Private healthcare.
- Death in Service Life Assurance.