As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
We are seeking for a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints, in a 24/7 & weekends system. The role requires excellent communication skills, multitasking abilities, problem-solving skills, and a commitment to exceptional customer service.
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RESPONSIBILITIES AND KEY ACTIVITIES
- Supporting PayU B2B and B2C customers via phone, email, live chat in a 24/7 & weekends system,
- Managing customer databases in the operating system,
- Verification and identification of contacting customers and substantive recognition of the reported problem,
- Recording and forwarding requests to other operational departments,
- Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.
QUALIFICATIONS AND EXPERIENCE
- Education - minimum secondary education,
- English language – minimum B2 level,
- Very good knowledge of the Polish language both in speech and writing,
- Ability to formulate thoughts clearly in written form,
- Good working knowledge of the Office package (Word, Excel, Power Point),
- Minimum six months of experience in Customer Support.
BEHAVIOURAL COMPETENCIES
- Communicativeness,
- Ability to work as part of a team,
- High personal culture,
- Ability to build a positive company image.
WHAT WE OFFER
- Work in an international organization operating in a rapidly changing industry,
- Full-time employment under a contract of employment,
- Benefits: ability to develop one’s own package in MyBenefit system,
- Series of training,
- Friendly work atmosphere in a young cooperation-driven team,
- Ability to work in a hybrid model after probation period,
- Quarterly bonus.
Our Commitment To Building A Diverse And Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.