We're now looking for Customer Care Specialist with Italian to join our Customer Service team and take care of our Italian clients inquiries.
Main responsibilities:
Delivering exceptional level of service to our customers.
Responding to customer inquiries via e-mail, telephone, fax or system
Handling complaints
Customer files and service contracts maintenance.
Working according to documented process (SOP, Work Instructions etc.)
Actively participating in the on-going assessment of customer support processes and incorporate approved improvements.
Providing ad-hoc support to internal and external stakeholders.
Identifying cause of customer issues and pursuing resolution with a sense of urgency and commitment to customers.
Developing preventive action to avoid issues in future.
Performing other tasks requested by the manager to reach team’s objective or the company objectives based on current needs.
Requirements:
2+ years of experience in Customer Service.
Understanding of the culture of the serviced region (Italy).
Fluency in Italian (C1+) to ensure smooth communication with clients.
English language at minimum B2 level, both written and spoken.
Strong interpersonal and communication skills.
Ability to handle stressful situations with calmness.
Work 1 day per week up to 6PM
Nice-to-haves:
Knowledge of/experience with SAP.
Experience with working with Italian clients.
What we offer:
Private healthcare including dental care – MEDICOVER,
Life and long-term disability insurance – GENERALI,
Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies,
Hybrid work,
Allowance for working from home,
Possibility to borrow a screen, a chair, and other IT devices from the office,
Tuition reimbursement,
Referral awards,
Internal career development opportunities in multiple business areas,
Modern office facility in Cracow including parking lot,
Bike ride subsidy,
CSR & sports activities,
Relaxation, gaming, and nursery room,
and up to 4 additional days of vacation.
If you are seeking a meaningful, impactful, and stimulating career, look no further and apply!