RESPONSIBILITIES
Assist in monitoring and following up on outstanding customer payments via email and phone in a timely and professional manner
> Help maintain accurate customer account records, including reconciliations and dispute resolution tracking.
> Support the preparation and distribution of customer statements and dunning letters.
> Assist in evaluating creditworthiness of new and existing customers by gathering financial data and performing initial analysis.
> Work closely with internal teams (e.g., Sales, Customer Service, Order Management) to resolve billing or payment issues.
> Contribute to reporting and metrics related to accounts receivable and collections performance.
> Participate in ad hoc projects and process improvement initiatives across the Order-to-Cash cycle.
QUALIFICATIONS
> Currently pursuing a degree in Finance, Accounting, Business Administration, or a related field.
> Strong analytical and organisational skills with attention to detail.
> Effective communication skills, both written and verbal.
> Proficiency in Microsoft Excel and a general familiarity with ERP systems (SAP, Oracle, etc.) is an advantage.
> Self-motivated, proactive, and able to work collaboratively in a team-oriented environment.
> Fluency in English [B2 Level] ; additional languages are a plus, depending on regional support needs.