CPQ Business Operations Analyst (Remote)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Worldwide Sales Effectiveness & Enablement organization is a business team that leads the strategy, development, and delivery of sales tools & processes that enable an efficient, effective selling organization. This group is responsible for everyday sales tools our sellers, customers and partners use to drive Sales Growth, including: CRM solutions (Salesforce.com) and quoting solutions (Oracle’s Configure-Price-Quote). As a business team, it is our mission to help deliver the best set of tools, data & processes that will enable our Worldwide Sales organization to drive continuous sales

Job Description

Overview:

The CPQ Business Operations Analyst role is responsible for deploying and supporting critical functions within Salesforce and CPQ that enable our sellers to “sell more” and “sell faster.” This role is part of a team focused on delivering new capabilities and processes in the areas of Sales Quoting and general Sales Enablement.

Key Responsibilities:

• Collaborate on the global design and deployment of new sales tools, launching critical functionality and enhancements to users across all business regions.

• Partner with key cross-functional teams including IT, Order Management, and Product to represent Sales needs and drive strategic projects forward.

• Act as a subject matter expert on go-to-market processes to gather business requirements and design effective new business processes.

• Define use cases, develop comprehensive test scenarios and scripts, and lead User Acceptance Testing (UAT) to ensure solution quality.

• Create and maintain clear business process documentation and deliver engaging training sessions to new and existing users.

• Develop and execute comprehensive readiness plans for new tool launches, creating strategies for change management, communication, and support to drive user adoption and maximize sales efficiency.

Specific Knowledge & Skills:

• Bachelor's Degree

• 2+ years experience in one or more of the following: Product Planning, Sales, or Business Operations

• Project Management experience strongly preferred

• Strong multi-tasking and organizational skills with the ability to work under short deadlines

• Self-motivated and able to operate with limited direction in a fast-paced project-driven environment

• Ability to foster collaborative and effective working relationships to build consensus with cross-functional teams such as regional sales operations, channel operations, IT, Software Enterprise, Services, Drop Ship, Legal, Marketing, Finance, Presales, Order Management, Post Sales, Supply Chain, and Credit

• Keen attention to detail and complex problem-solving abilities from an operational and technical perspective

• Excellent communication skills, both verbal and written

• Experience working with Oracle CPQ, ERP systems, Salesforce CRM, and other Business Operations IT applications is a plus
  

Basic Requirements

• Bachelor's Degree

• 2+ years of product planning, sales operations, sales and/or IT experience
  

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.