Client Relationship On-Field Representative

Viva.com
Warsaw, województwo mazowieckie
Full time
3 tygodnie temu

Do you hold experience of promoting SaaS solutions direct mid-sized orgabinsatuib within the Hospitality (bars, hotels, restaurants, cafes, takeaways, etc.) or Retail sectors and looking for an opportunity to move into the rewarding world of Fintech / SaaS payments solutions, with one of Europe's technology leading organisations?

Why Viva.com?

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.

Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

Key Responsibilities:

  • Promote the company services by visiting clients’ premises;
  • Assist merchants with verification and activation processes;
  • Monitor and analyze portfolio performance;
  • Provide in-person support and consultation for existing customers;
  • Engage in both system-scheduled and self-initiated activities;
  • Ensure new merchants in the assigned portfolio complete registration;
  • Support existing merchants in maintaining active usage;
  • Escalate issues by opening cases for problems beyond their resolution scope;
  • Present product features and benefits to clients in a compelling manner;
  • Travel to meet clients and attend industry events.

Requirements

What we look for:


  • 2+ years of experience in business development within a fast-paced environment to mid-sized retail / hospitality (Horeca) business verticals;
  • Retail or hospitality specific SaaS solutions experience;
  • Understanding of financial products / services features and advantages;
  • Experience in working with Customer Relationship Management (CRM) systems;
  • Outstanding negotiation skills;
  • Strong organizational and diary management skills;
  • Resiliency and the ability to handle objections;
  • The ability to deal with a diverse client base;
  • Computer literacy & tech mindset;
  • Fluent in Polish with business level English.

Benefits

  • Bonus, capped at an additional 18 months salary per annum.
  • Private medical health insurance.
  • Allowances to cover the use of car, mobile and laptop.
  • A diverse multi-cultural working environment.
  • Opportunity to build an opportunity from the ground up.

Apply
Other Job Recommendations:

Client Data Analyst, Client Intelligence

AXA XL
Wrocław, województwo dolnośląskie
  • Use a range of data and research analysis tools, including...
  • Work on larger scale projects and initiatives with wider...
2 tygodnie temu

Client Operations Representative

Viva.com
Warsaw, województwo mazowieckie
  • Act as a key touchpoint between internal departments to...
  • Enter and maintain up to date client information into the...
  • ...
3 tygodnie temu

Relationship Partner - Deal Services Vice President

JPMorgan Chase & Co.
Warsaw, województwo mazowieckie
  • Builds and maintains strong relationships with deal teams,...
  • Ensures timely completion of client activities and...
1 tydzień temu

IT Business Relationship Lead

McCormick & Company
Łódź, województwo łódzkie
  • Mobilize project along with Blueprinting, Solution Design...
  • Serve as project functional leader, team member or IT...
3 tygodnie temu

Client Advisory Manager OTODOM

OLX
Poznan, województwo wielkopolskie
  • Potrafisz inspirować innych do działania i wyciągać z...
  • Zarządzanie sprzedażą to dla Ciebie nie tylko liczby, ale...
4 dni temu