What we do?
Aion Bank is a fully regulated European bank and credit institution, combining Vodeno’s cutting-edge, private blockchain-based platform with its ECB banking license, strong balance sheet, and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions, enabling businesses to seamlessly integrate financial services into their offerings.As part of the UniCredit Group, Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodeno's existing Banking-as-a-Service (BaaS) offering across key European markets, including Germany and Poland, will see the bank embed its services - ranging from account access and deposits to lending, payments and loyalty programs - directly into non-banking digital platforms, facilitating seamless customer experiences.
At Aion Bank, our biggest strength is our people - a team of highly intelligent, creative, and ambitious professionals who thrive in a fast-paced, innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.
We are currently looking for a BaaS Expert ready to join our adventure, share our ambition and help shape the future of digital banking.
What you will be doing?
Conduct preparatory work for new projects, document operational processes, support planning efforts, and proactively identify inefficiencies to recommend and implement process improvements.
Develop and maintain troubleshooting instructions; lead knowledge transfer and training sessions to ensure efficient onboarding and continuous development of support teams.
Perform regular quality review checks to ensure service consistency and drive continuous improvement in operational delivery.
Manage the complete invoicing lifecycle, including data validation, interest revenue reporting, and execution of soft collection strategies for outstanding payments.
Compile, analyze, and distribute SLA/KPI performance reports; lead monthly support reviews to assess service quality, team performance, and highlight trends for improvement.
Provide daily operational support by monitoring support tickets, ensuring timely resolution, and escalating complex issues or manual requests to back-office or third-line support as needed.
Facilitate and actively participate in meetings with partners and internal stakeholders; contribute to weekly support calls to align priorities, address challenges, and coordinate ongoing activities.
Maintain and regularly update Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP) to ensure business readiness and compliance.
Gather, manage, and maintain the Due Diligence Control Matrix to support audit readiness and regulatory compliance.
Skills you should have
Bachelor’s degree in Finance or a related field.
Minimum of 2 years of experience in operations or customer support, preferably within FinTech, financial services, or core banking sectors.
Proven experience working with corporate clients, including issue resolution and stakeholder engagement.
Good level of Polish (C1) and English, with strong written and verbal communication skills.
Strong analytical and problem-solving skills; capable of troubleshooting and resolving complex operational issues independently.
Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
Familiarity with tools such as Jira, Excel, and other ticketing/reporting platforms is a strong plus.
Solid understanding of operational processes, including SLAs and KPIs; experience in process improvement initiatives is an advantage.
Demonstrated ability to work effectively with cross-functional and multicultural teams.
Self-motivated with a proactive attitude and the initiative to identify and implement improvements.
Adaptable to dynamic environments and evolving operational demands.
Knowledge of financial reporting, invoicing, BCP/DRP, Due Diligence, and Banking-as-a-Service (BaaS) is considered a plus.
What we offer
- You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies.
- You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.
- If your role permits, we also offer flexible work location.
- You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package.
- We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support.
- Aion bank account without fee.
- We co-sponsor your Multisport card and cover 50% of its cost.
- You will work on computer equipment that delivers the best user experience — Apple MacBook.
- Our office in Warsaw offers healthy snacks throughout the day.
Our process
We keep our recruiting process simple.
Step 1: Talk with one of our Recruiters about your to date experiences and ambitions
Step 2: Meet with your future Team Manager to deep dive on the role specifics and our work environment
Our note to you
Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.
Please note that we may close a job posting early if we receive a large number of exceptional applications.
Good luck!