- Building an emotional connection with customers and living the Brand Values
- Serving and selling to customers and conscientiously executing store operations
- Using his/her expertise and experience to provide feedback and support to selected team members
- Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
- Identifies improvement opportunities and communicates suggestions to store management to drive commercial success
- Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
- Shares his/her customer service experience and trains selected team members to fine-tune their service skills
- Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category
- Guides and trains selected members of the team on basic core and seasonal product knowledge
- Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards
- Complies with store policies and procedures to maintain a safe shopping and working environment
- Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
- Completes sales transactions quickly and accurately while adhering to cash protection procedures
- Minimizes loss by actively maintaining sales floor awareness while serving customers
- Collaborates productively and respectfully with team members to meet or exceed store goals
- Makes himself/herself available to support other team members when needed
- Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
- Not applicable
- Customers
- Peers and Supervisor
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
- Intermediate speaker of English and fluent local language
- Advanced Retail Professional Competencies
- Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
- Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.